How will you ship my order out?

We deliver to all states and territories in Australia. All products are delivered using our preferred couriers TNT or Australia Post.

• Please allow 3 - 5 working days for delivery of accessories (depending on your location in Australia)
• Merida, Focus, Malvern Star, Linus, Eastern, Redline, DK, The Electric Bicycle Co and Electra bikes must be picked up in store at 399 Bong Bong St Bowral due manafacturer guidelines and warranties. Sorry there is no way around this!
• GPI Cheetah, Cooper, Devinci, Vivente and Wolf E bikes can be shipped partially assembled directly to you - freight charge according to postcode. Please call 02 48611419 for quote or email sales@bongbongcycles.com.au
• Occasionally some items may take longer to deliver depending on stock and availability. If so, we will call you and let you know straight away.
• Delivery costs are displayed in the checkout areas. Most times it will be a flat $12.50 delivery fee.
• Items shall not be delivered until the full payment of the purchase price has been received via the authorised payment methods.
• No refunds will be accepted for bicycles, parts or accessories unless prior arrangement has been made with Bong Bong Cycles (BBC). Refunds are at the discretion of the BBC however we are very flexible.

How much does shipping cost?
Rather then hide the shipping rates into the price, we prefer to let you know exactly what your paying up front so you can make the right decision.
As a general rule shipping rates are as follows:

• Flat rate for accessories: $12.50 AUD
• Bike boxes( GPI Cheetah, Cooper, Devinci, Vivente and Wolf E bike brands only )  According to post code.

You can track your parcel here in http://auspost.com.au/track/. We will email you the tracking details once despatched.

What payment methods are available and is it secure?
Check out our payments page for all the details.

Is your website pricing cheaper than your in-store pricing?
Yes, in some cases online prices will be cheaper than our store. This is to cover the additional expense of our staff stocking, handling and displaying the products, giving you the opportunity to actually handle and size the product if necessary

Do you have a newsletter you send out?
Yes we do! We send an email once or twice a month - Subscribe to our newsletter

What happens if something from my order is out-of-stock?
If an item you've ordered has become out-of-stock, or unavailable, we will ship the items that are available and the item that is unavailable will be back-ordered. We will contact you straight away by either phone or by email to notify you of a back-ordered item. If the back-ordered item is not available to ship within 14 days, this item will be cancelled. You will only be charged for items shipped. Back-Ordered items are shipped free of charge.

Is there a credit card surcharge on orders?
No, we do not charge any additional surcharge for paying with credit card or Pay Pal.

What currency are our prices in?
Prices displayed are in AUD (Australian Dollars) and they are indicative of Australian prices. Whilst we have endeavoured to ensure that all prices are accurate at the time of update the website, they may be subject to change without notice if necessary. Please contact Bong Bong Cycles with pricing queries for the most accurate available information at sales@bongbongcycles.com.au .

Why didn't I receive an order number when paying by Paypal?
We have a security feature on our site which times out the Paypal payment pages if it is not completed in 5 minutes. This is to stop other people from using or viewing your confidential Paypal details. If you have completed the Paypal payment outside of 5 minutes and have not received an order number, please contact our sales staff so that they can process your order. Email sales@bongbongcycles.com.au for enquiries.

Do you ship internationally?
No, sorry we don't at the moment via the website. Currently we only ship to Australia, however if you see something you like than please email sales@bongbongcycles.com.au and we will let you know if we can ship the order.

Can I trust BBC for purchases online?
Of course you can! We totally respect your privacy being a small family run business. We have the same concerns about privacy as you! All the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. All information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

To help with security on our website, we use a technology called SSL with Geotrust to encrypt our payment pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see "https" rather than "http" in your browser's address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers. Below is our badge from Geotrust so you will know you are on our site.

If you have any questions and don't feel comfortable putting your credit card online, then just ring the store on 02 48611419 or email tim@bongbongcycles.com.au

What's the best way to order with BBC?
Ordering over the BBC website is the fastest and easiest way to place orders. These orders go straight to our processing team who are on standby to fulfill new orders. We also take fax, phone and mail orders. You can even drop by the shop and have a coffee with Tim in the shop located at 399 Bong Bong St Bowral, NSW.

What is the best way to contact BBC?
Email! Although we try our best to get back to everyone, due to busy times this can be a challenge. The best way for you to find out about products is to first read the product specifications, then contact us for a chat. We prefer email because we can answer them with more detail than phone calls. Email tim@bongbongcycles.com.au and we will endevour to get back to you asap. However if you don't like email and want a chat, then call Tim on 02 48611419 Monday to Friday 9am to 5:30pm, Saturday 9am to 4pm. Sunday closed.

Do you provide Tax Invoices?
Yes, we are a law-abiding Australian company that complies with GST laws. Every order is accompanied with a Tax Invoice that lists our ABN and GST prices charged. Our ABN Number is: 49 608 731 300

What happens if I order the wrong product or the product is faulty?
If you need to return the product please ensure the product is properly packaged and sent via courier mail (or equivalent). Keep your mail receipt as you may be entitled to a refund if the product is deemed faulty.

Please include the following information when returning a product.

Proof of purchase. (If you have lost this call us - we will have a copy available).
Full Name
Address
Phone numbers and email address
Date of purchase and order number

When we receive the product we will asses it and offer the most appropriate solution.

If you need further information, or simply have any questions please contact sales@bongbongcycles.com.au

What are BBC's shop and office Hours?
Monday to Friday, 9am to 5:30pm (website 24x7)
Saturday 9am to 4pm Sunday closed (website 24x7)
Some public holidays. (website 24x7)

Please Note: The website can receive orders 24 x 7, however technical questions and order status emails are only answered Mon-Friday 9-5:30pm and Saturday 9 to 3pm.

What are cookies? Do I need to enable cookies on my browser to shop at BBC?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features at BBC, Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your BBC account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.